Here at KYZEN, we understand that customers don’t care where your tech support call center is located, as long as they get help. Our outsourced technical support service is designed to offer your users top-notch assistance from qualified tech support specialists. Our first priority is providing your customers with the best tech support available. We back up that desire with our impeccable reputation for:

• In-depth Knowledge and Training
• Superior Communication Skills
• Live Support Technology

The number one complaint businesses have of outsourced technical support is the ability to communicate effectively. Often, customers have the unfortunate experience of contacting tech support, only to be confused and frustrated when they are connected with a representative they cannot understand due to a heavy accent or language barrier. And the last thing your business’ reputation needs is a lot of frustrated clients and users.
This problem is not limited to outsourced tech support, as local or regional accents may present a similar problem. However, at KYZEN, we work hard to combat this problem on all fronts. Our outsourced technical support call centers provide their employees with valuable speech training exercises to maximize communication and provide your users with a positive experience.

Today’s inbound call center technology has opened up a new world in tech support, including live chat. This type of support allows both local and outsourced agents to communicate with visitors to their website in real-time. Sometimes, users hesitate to call because of shyness or fear of poor communication. Fortunately, KYZEN live chat applications can still provide immediate technical guidance and friendly tech support, without anyone picking up a phone. Our outsourced technical support options include live chat, invisible live traffic analysis, website integration, and secure administration controls.