Phone: +1 800 732 59 53
info@kyzenst.com
info@kyzenst.com
Help Desk Support
Contact us today to get your free quote -
customized for your business.
SERVICE OVERVIEW
KYZEN has extensive experience as an outsourced help desk provider for customer support and services. Our customized contact center solutions, along with unparalleled training and advanced technology ensure that our agents will optimize first call resolutions. Not only that, but we’ll provide your end users with unmatched customer service you can be proud to offer.
Intelli Solutions is trusted by leading Fortune 500 companies and small start-up businesses alike. For help desk staff support, we want to be your first and only outsourcing solution.
Intelli Solutions is trusted by leading Fortune 500 companies and small start-up businesses alike. For help desk staff support, we want to be your first and only outsourcing solution.
Lower Costs
You won’t need to hire a local team to help with customer service questions. We’ll take care of all equipment purchases and maintenance. We’ll also recruit, hire, and track the performance of call center employees, saving you time and resources.
Greater Flexibility
When you let us handle your help desk outsourcing, you can be spread across different time zones. So when a client calls from Seattle with a problem at the end of the day, they aren’t trying to get in touch with someone in Chicago after hours.
Highly-Trained Agents
Because outsourcing help desk services is our focus, we hire only the best, saving you the trouble of vetting them all yourself. With us, you’ll be assured of qualified IT professionals who can solve user problems with thorough knowledge of your product.
Unmatched Brand Image and Loyalty
Outsourcing help desk operations doesn’t mean you’re compromising on quality. Our professional agents go above and beyond KPI’s providing superior reinforcement of your company’s brand and reputation.
Improved First Call Resolution Rates
As an outsourced help desk provider, we have the resources to solve many problems remotely, resulting in faster resolution and happier customers. This also frees up your IT staff to deal with bigger issues.
Problem-Solving Leverage
We provide the latest tools and problem-solving leverage your front line deserves. Rather than reading a script, they’ll listen, evaluate, and make use of the proper tools to solve problems on an individual basis.
A Help Desk Provider You Can Depend On
As a help desk provider, we offer 24/7 phone support to your customers. When they experience technical problems with your product or have any questions, they can contact our representatives to get help and answers. Our customer service help desk representatives are IT professionals in both customer service and in your product and business values. Outsourced help desk services offer a customer service solution for your business that will support your customers and keep operating costs affordable for you.
Business owners can expect their outsourced help desk services to help them retain customers by treating them well and providing remote help desk support for technical and other issues. Help desk services serve both customers and business owners by doing the following:
As a help desk provider, we offer 24/7 phone support to your customers. When they experience technical problems with your product or have any questions, they can contact our representatives to get help and answers. Our customer service help desk representatives are IT professionals in both customer service and in your product and business values. Outsourced help desk services offer a customer service solution for your business that will support your customers and keep operating costs affordable for you.
Business owners can expect their outsourced help desk services to help them retain customers by treating them well and providing remote help desk support for technical and other issues. Help desk services serve both customers and business owners by doing the following:
- Tracking and regularly reporting customer calls, requests, comments, and incidents
- Offering a variety of methods for customer contact, increasing the business’s availability and accessibility to all customers
- Offering your customers a personalized, human experience that addresses their needs as soon as possible
- Resolving product technical issues and helping prevent them from happening again
- Supporting customers online and over the phone at any time or location
- Assigning and resolving IT help desk tickets
- Training help desk call center staff on the products and any changes or updates to the products
Interested in a Free Quote?
Get in touch with us today to discover what KYZEN can do for your business.
FEEL FREE TO CONTACT US
+1 800 732 59 53
info@kyzenst.com
info@kyzenst.com
