Phone: +1 800 732 59 53
info@kyzenst.com
Contacts

24-HOUR TELEPHONE ANSWERING SERVICES

Contact us today to get your free quote -

customized for your business.

FREE CONSULTATION

SERVICE OVERVIEW

Customers pick up the phone with the sole purpose of speaking to a human. They have a complex problem to solve or need a quick, straightforward answer. And while FAQ pages and chatbots have their places, nothing replaces a polite, professional customer service agent on the other end of the line. That’s where we come in.
At Intelli, we ensure that your business is always within reach, day or night. Our 24-hour live answering services make it easy for customers to get ahold of you–whenever and wherever they want.

Call Recording and Transcription

We record and transcribe calls for quality assurance, training purposes, and compliance monitoring, allowing you to review and improve customer interactions.

Call Volume

We track the volume of incoming and outgoing calls over specific periods, helping you understand peak call times and optimize staffing.

Call Duration

We provide you with the average duration of calls. This allows you to assess the efficiency of customer interactions and identify opportunities for improvement.

Call Resolution Rates

We provide information that allows you to see how effectively calls are resolved, providing insights into the success of issue resolution and customer satisfaction levels.

Customer Satisfaction (CSAT)

We gather feedback from customers through post-call surveys to assess their satisfaction levels and identify areas for improvement.

Agent Performance Metrics

We provide you with data to evaluate individual agent performance based on metrics like call handling time, resolution rates, and customer satisfaction scores.

Enhance customer satisfaction by improving your accessibility.


Having a responsive and accessible phone service is critical for growing your business.
  • 8 out of 10 callers hang up when they reach a voicemail. (CBS News)
  • 3 out of 4 customers will choose a new business after having a bad phone experience. (HBR)
  • 6 out of 10 mobile customers call a business ready to buy. (HBR)
Our team is on-call after hours and holidays so that you never miss a call. Not only that, but our services are significantly more cost-effective than an in-house customer service team. Save money and scale your business with Us—it’s as easy as 1, 2, 3.
How does it work?
  1. Tell us about yourself. Our agents learn a company inside and out to seamlessly adopt the brand’s tone and messaging. Whether we’re wooing potential clients or supporting existing customers’ calls, we go above and beyond to provide the best CX possible.
  2. Send us your calls. You can choose to send us your overflow calls, after-hour calls, or all of your calls. We work during regular business hours, as well as after hours and on holidays. 24 hours a day, 7 days a week, we have over 1,000 expertly-trained agents ready to answer your calls.
  3. Improve your CX. By increasing your availability, you will automatically increase customer satisfaction. But Intelli goes beyond that. We provide you with comprehensive call analytics. This gives you valuable insight into call performance, customer interactions, and overall operational efficiency.
Interested in a Free Quote?

Get in touch with us today to discover what KYZEN can do for your business.

FEEL FREE TO CONTACT US
+1 800 732 59 53
info@kyzenst.com
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